Rental Terms and Conditions

We want you to enjoy your stay at Le Gîte du Petit Chenac and we want to remember your stay as our guests with fondness. So we have put together a set of reasonable terms and conditions. Please ensure you read and fully understand these rental terms and conditions. If anything is unclear, please contact us so we can explain in further detail to avoid any misunderstandings.

The accommodation is suitable for a maximum of two adults.As a studio apartment it is not suitable for pets.

Bookings are subject to the follwing terms and conditions:

A contract between you and the owners of Le Gîte du Petit Chenac, Graham and Maureen Hill will come into existence when the deposit or full payment is received, and a booking confirmation is issued showing the confirmed holiday dates.
The contract binds you (the lead booker) & all the members of the party who are part of the booking. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.
We require the names, ages, and contact details of all guests.
The deposit or full payment must be paid at the time of the booking.
A 25% deposit of the holiday cost is payable at the time of booking if made more than sixty days before check in date.
The balance must be paid no later than sixty days before the commencement of your holiday. If the balance is not received by the due date, then your holiday will be treated as a cancellation.
Bookings made less than sixty days before your arrival date must be paid in full, plus the €100 refundable damage deposit (if requested).
All cancellations must be notified in writing and once received we will confirm the cancellation.
The customer remains liable for a percentage of the booking cost when a cancellation is received, as detailed below:
Period of time when cancelled. The % of room fee payable
Within 48 hours of booking and before 14 days of arrival date Full refund Subject to a 1.2% to 2.5% +€0.25 card charge (depending on card).
Before 14 days of arrival but after 48 hours of booking 50% of the room fee
7 to 14 days 50% of the room fee
0 to 7 days 100% of the room fee
No show on arrival date 100% of the room fee
All cancellations will receive a full refund of paid Taxe de sejour.
If we are successful in getting a replacement booking, we will refund the total amount paid less a 5% booking fee and any difference in price between your original and the replacement booking.
We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.
If your booking is cancelled due to circumstances beyond our control, notification will be given of the cancellation as soon as possible and we will promptly refund all payments made to us for your holiday. Our liability for cancellation will be limited to payments made to us.
If our property must close due to government restrictions or your address is put into local/regional/national lockdown for your holiday dates and you are unable to travel, you will be refunded in full.
The maximum number of persons occupying the property must not exceed two(2) adults and only those listed on the booking form can occupy the property. If you wish to invite additional visitors to visit you during your stay, please ask us first.
Please be advised that no extra overnight visitors are allowed to stay at the property.
Bookings cannot be accepted from persons under eighteen years of age.
The owner reserves the right to refuse a booking without giving any reason.
We or our representatives reserve the right to enter the property at any time to undertake essential maintenance, repairs or for inspection purposes.
Tenancies normally commence at 16:00 on the arrival date and guests are required to leave the rental by 10:00 on the day of departure. Failure to do so may result in you being charged a further day’s rental.
You must not use the property except for the purpose of a holiday.
Smoking is not allowed in the property.
Pets, vaping or smoking anywhere inside the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to, and any damage or extra cleaning caused will be at your expense.
Damage deposit (if taken) – In making a booking you accept responsibility for any theft, breakage or damage caused by you, or any member of your party and agree to indemnify us in full for any loss that we may incur as a result. A security deposit of €100 is required and will be returned within 7 days of the end of your holiday, less the cost of damage/breakages.
Damages and breakages – please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out.
The accommodation will be inspected at the end of the holiday & you may be charged for any loss, damage or extra cleaning costs. These are to be paid for in full within 7 days of notification.
If damage occurs and the owner must cancel and/or refund subsequent bookings, the owner may bring a claim against you for any loss arising as a result.
Please do not move any of the indoor furniture, furnishings or bedlinen outside.
Please remove shoes before entering the house.
Please lock the doors and close the windows when you leave the property unoccupied.
Please make sure you switch off lights, heating,or any electrical appliances when you go out – we’re an eco-friendly holiday home.
Please don’t take any bath towels with you to the beach.
The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.
Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.
The client may in no circumstance re-let or sublet the property.
The owners shall not be liable to you or your holiday party for loss or damage to property, however arising.
All inventory must remain in the property and not be taken to another property.
Swimming pool
-No children under 18 without adult supervision.
-The pool is open from 10:00 to 20:00 daily between May and September.
-Please avoid using glass in the pool/hot tub, use the plastic cups provided.
-Guests must shower before entering the water and remove suncream and makeup.
-No diving or jumping in the pool as it has a maximum depth of 1.2m.
-Please replace the pool cover after use to retain heat.
Please park your vehicles in the designated parking space.Keep the gate shut when parked and when you go out.
Please respect the community and try to keep noise levels to a minimum, especially between 11 pm and 8 am.
We reserve the right to terminate your rental agreement with immediate effect where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others. You’ll be asked to leave the property, without any refund of the rental amount paid.
Please use the designated barbecue utensils and clean the barbecue after use.
Fireworks, Chinese lanterns, firepits, candles and portable bbqs are prohibited.
Check-out – Check out time is 10:00.Guests are asked to put all towels in the laundry bag provided.Empty the fridge and put all food opened or unopened in the rubbish bag provided.Please make sure any utensils that you have used have been washed and put away.
If you want to use the services of a third-party supplier (e.g. a chef, beauty treatments) this must be agreed beforehand. If you bring a third-party supplier without consent, we reserve the right to ask them to leave. We do not accept liability for the activities of these third-party suppliers.
Wi-Fi – the guest agrees to reasonable and lawful usage.
Domestic electric vehicle chargers (commonly known as a ‘granny charger’ or a ‘trickle charger’) are not suitable for use at the property and are strictly forbidden. You are liable for any damage or loss suffered by us due to your unauthorised use of domestic chargers.
Any problem or complaint must be immediately reported directly to us/our representatives to allow us the opportunity to resolve it.
Non-compliance with the house rules will be considered as a breach of the terms and conditions of the rental agreement. We reserve the right to terminate the booking with immediate effect and without a refund if guests or their visitors do not abide by the rules.
This property is privately owned and is our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own home.